YOUR PRIVACY MATTERS TO US

Our Privacy Policy explains how we safeguard your information while delivering exceptional service. Last updated: October 26, 2024. Effective immediately.

INFORMATION WE COLLECT

Information You Provide

Personal details you share with us including your name, email address, phone number, and mailing address to facilitate our services.

Automatically Collected

Technical data such as IP address, device type, browser information, operating system details, and usage patterns to optimize your experience.

Cookies & Tracking

We use Google Analytics and tracking pixels for marketing campaigns to understand how our services are used and improve them.

Message Content

We don't store message content but maintain metadata logs for service quality assurance and compliance purposes.

HOW WE USE YOUR INFORMATION

Service Improvement

We personalize your experience and address technical issues to ensure our services meet your needs effectively.

Communication

We send service-related messages and respond to your inquiries to keep you informed about important updates.

Marketing

With your consent, we send promotional offers and product updates that may interest you based on your preferences.

Compliance & Security

We fulfill legal obligations, verify identity for A2P compliance, and implement fraud prevention measures to protect our services.

INFORMATION SHARING AND DISCLOSURE

Service Providers

We share data with trusted partners like SMS aggregators, analytics providers, and data storage services to deliver our services.

Legal Requirements

We comply with valid legal processes including subpoenas and court orders when required by law.

Content-Based Sharing

We only share your information with third parties when you've given explicit permission.

Business Transfers

Your information may be transferred as part of a merger, acquisition, or sale of company assets.

DATA SECURITY

Security Measures

We implement industry-standard encryption, firewalls, and access controls to protect your personal information.

Third-Party Security

We require all service providers to maintain stringent security standards that align with industry best practices.

Data Retention

We retain your information only for the period necessary to fulfill our services and comply with legal obligations.

Incident Response

We maintain robust procedures to address data breaches, with ISO 27001 certification in progress for Q4 2024.

MOBILE INFORMATION SHARING

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties for their marketing or promotional purposes. Your information is used solely to provide services related to your inquiry and to communicate with you as requested.

We may share your information with service providers who assist in delivering our services (such as messaging platforms), but only to the extent necessary to operate our business and not for their own marketing purposes.

YOUR PRIVACY RIGHTS

Access & Control

Request access to your personal information

Correction & Deletion

Update inaccurate information or request removal

Marketing Preferences

Opt-out of promotional communications

Regional Rights

CCPA rights for California residents and GDPR rights for EU residents

We respect your right to control your personal information. You can exercise these rights at any time by contacting our privacy team through the channels listed in the Contact Us section.

A2P COMPLIANCE

Regulatory Compliance

We adhere to TCPA and CTIA guidelines for all application-to-person messaging.

Consent Management

We obtain and maintain records of your consent for marketing communications.

Opt-Out Options

Reply with STOP, UNSUBSCRIBE, or END to opt out of future messages at any time.

Sender Verification

We comply with carrier registration requirements for sender identification.